Acteon

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Deputy Store Manager (Luxury Retail)

The client of Acteon is one of the world's most reputable company within the luxury sphere of highest-quality jewelry, watches and fashion accessories. Their brand covers a worldwide presence throughout a large number of boutiques and distribution networks. Their successful development in Russia has led them to recently decide to take over the activity of their historical partner and distributor. To undertake replenishment and merchandising duties to help the brand achieve sales and profit targets, the company is now looking for the Deputy Store Manager.

The Role:

The position will report to the Store Manager and, besides covering the Sales Advisor activities, will be accountable for the following main responsibilities (when the Store Manager is not on duty):

  • Act as a reference person for all staff in sale-related processes and issues on the sales floor
  • Provide feedback to sales team and after sale team on service delivery and sales attitude
  • Manage clients concerns/ disputes/ complaints assuring that the customer satisfaction is constantly pursued and restored
  • Approve discounts as per policy
  • Perform back office activities coordination (when Head of Back Office is not on duty)

 The Candidate:

Possessing at least 7 years of successful work experience in Sales gained within the Luxury sphere with Premium brands, the future Deputy Store Manager also possess:

  • Strong selling skills and Store procedures knowledge
  • Managerial experience
  • Very strong commercial background and focus
  • Fluent English (other language is a plus)
  • Knowledge of business application (Taxi/Beanstore, CRM)
  • Demonstrate conscientiousness, drive, commitment, business awareness and managerial effectiveness